Gang Call center ; Jaja

Posted on May 22, 2012 by admin

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Jean Bave-Kerwin — Call Center on Fast Forward Book Testimonial

Posted on May 21, 2012 by admin

www.icmi.com Jean Bave-Kerwin, Senior Certified Associate of ICMI, CIAC-Certified Call Center Management Consultant, and a COPC-Certified Six Sigma Yellow Belt calls this book “The Bible” of contact center management, and a definitive source of essential information you can share with all call center employees.

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