First when I was hired, I was petrified Kept on thinking I’d be monitored side by side And then I spent so many days learning the call center ways And I’m still here… …just trying to adhere And now my stats Are just the best I’ve learned to listen and let callers get their problems off their chest I never rush them through a call They always hang up with a smile I then head to the bathroom stall… …And I just cry there for a while Oh yes I know, I must adhere Even when I want to slash the computer with a stupid spear I understand you need to have me in my seat at certain times But you’re killing me… …just cover both my eyes with dimes Oh no, not I I will survive As long as I know how to read I’ll skim the classifieds There’s so much more to me Than this center’s ACD I will survive I will survive “HEY! HEY!” Sometimes I fear won’t make it far That I’ll just get stuck just like that call inside the IVR But then I start to see the light, and wipe away my frown Cause I remember On Friday I’ll dress down And now I’m glad, the slate is clean I just can’t wait ’til this Friday when I get to wear my jeans It doesn’t matter if my wrists need a surgery or three I will not let… …carpal tunnel get to me! Oh, now I know, I’m here to stay I will wear this stinkin’ headset on my head until I’m gray I’ll keep speaking with a smile to everybody on the phone And I’ll keep praying… …one day I’ll work from home Stressed out am I But I’ll survive As long as there is Xanax I …
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