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Describes how it works, the different components as well as some common uses. Plus and overview of the positive aspects and drawbacks of voice analytics within a contact center
Documental de TV único sobre cómo se vive, se trabaja, se “aguanta” en un Call Center. Que no suele ser más de un año por parte de sus jovenes teleoperadores. Como estos ingleses, italianos, alemanes que asisten telefónicamente desde Amsterdam a usuarios de ordenador que en muchas ocasiones están “cerca de un ataque de nervios” debido a sus problemas con sus PC´s. Este documental obtuvo el premio Grimme en 2004.
Putanginamo.com presents Pinoy call center part 1. Real or fake? http
Use simple graphical trend reports to turn boring data into useful reports that get action within your contact center.
On 14th Feb 2006
QUEZON CITY, Philippines–Call centers tend to be perceived as the 21st century equivalent of industrial factories, physically at least, because of agents that can number by the hundreds answering calls at any given time. Jim Griffin, country manager of APAC Customer Services, explains why the company is making use of a “honeycomb” layout and specially-built chairs to provide a more pleasant working environment and help improve the performance of its call center agents. Video taken by INQUIRER.net reporter Lawrence Casiraya at the company’s facility at the Araneta Center in Cubao on Jan. 15, 2008.
Check out www.CallCenterMovie.com - The other end of the line is often a scary place to be. Written & Produced by: Manish Goyal Amyn Kaderali Sunil Malhotra Starring: Manish Goyal & Sunil Malhotra Directed by: Amyn Kaderali Director of Photography: Alison Kelly
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