Call Center Blog

Call Center in the Philippines | Medical Transcription Service | Windows Based Applications

admin — Sun, 05 Feb 2012 20:40:35 +0000

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Dawah Call Center: All Mosques. One Message. One Call Center.

admin — Sat, 04 Feb 2012 20:41:25 +0000

One Call Center for participating mosques in north America. One voice for all, one message, one call center. Let’s never miss a call again!

Call center Scam

admin — Fri, 03 Feb 2012 18:16:28 +0000

Another Call Center Fraud Uncovered.wmv

admin — Thu, 02 Feb 2012 18:16:25 +0000

Microsoft India Call Centre Scam (Live Abusive Call )

admin — Wed, 01 Feb 2012 18:18:10 +0000

This is a live audio recording from a Scamming organisation claiming to be from Microsoft Technical Department. I received several calls from them over the course of 2 weeks. My frustration built-up to the point that I decided to turn it around on them and they ended hanging up on me! Apologies in advance if I upset any members of the Indian community. it is not my intention.

Rethinking Customer Service in Call Centers Delivers Big Return

admin — Tue, 31 Jan 2012 20:41:56 +0000

Wayne Goodley, Director of Herrmann International New Zealand, shares the remarkable success Telecom New Zealand has experienced since implementing the Herrmann Whole Brain® Thinking system in its call centers. According to the company’s independent auditors, for every they’ve invested in the Whole Brain® approach during the first year of the initiative, they’ve made in return.

A Look Inside: Wireless Call Center

admin — Mon, 30 Jan 2012 20:40:14 +0000

A Look Inside: Wireless Call Center

Un informed Script Call Center Test 2

admin — Sun, 29 Jan 2012 23:04:50 +0000

dtac call center (care+)

admin — Sat, 28 Jan 2012 23:06:07 +0000

dtac care+

Advantages of the Cloud: Call Center Software Solutions

admin — Fri, 27 Jan 2012 23:05:45 +0000

Simplicity is the ultimate sophistication. When choosing a call center platform you have two options; an obsolete premise based set-up or simple cloud based solution. inContact’s cloud based call center software solution lets you worry less about your technology and more on what really drives your business – Your Customer. Discover more here: incontact.com Cloud based call center software helps contact centers improve the cost and quality of the customer experience through streamlined technology that ultimately benefits customers. Cloud based software is more flexible than premise based, which requires large capital expenditures and ongoing hardware upgrades. Cloud based contact center solutions provide substantial cost savings, streamlined IT and simple scalability with no up-front investment. Also, the pay as you go model and integrates with your existing hardware! Make a seamless and easy transition to the cloud. Visit: www.incontact.com