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Tag Archives: Agent performance
How Voice Analytics Works in a Contact Center
Describes how it works, the different components as well as some common uses. Plus and overview of the positive aspects and drawbacks of voice analytics within a contact center
Posted in call centre videos
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Tagged Agent performance, Call Center, call center management, call centre, contact center, Contact Center Reporting, Contact Centre, contact centre agents, customer care, customer service, digital speech, measure performance, operating a contact centre, reporting in a call centre, service, Service level, speech analytics, SVL, tracking agents, tutorial, Voice Analytics
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Contact Center Reporting – Improve the Understanding of the Data
Use simple graphical trend reports to turn boring data into useful reports that get action within your contact center.
Posted in call centre videos
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Tagged Agent performance, AHT, Call Center, call centre, contact center, Contact Center Reporting, Contact Centre, contact centre agents, cool reporting, csrs, customer care, customer service, graphical reports, Keynote Presentation, measure performance, operating a contact centre, Reporting, reporting in a call centre, reports, service, Service level, SVL, tracking agents, tutorial
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1 Comment