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Tag Archives: Avaya
Handling Web Chat & Email simultaneously with Avaya Aura Contact Center.mp4
The AACC agent can simultaneously handle 5 x concurrent media sessions (eg emails, web chat) plus a phone call. This video shows how…
Posted in call centre videos
Tagged AACC, Avaya, Avaya aura, CCT, Contact Centre, email handling, multimedia contact centre, multiplicity
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Nortel BCM Intelligent Contact Center Overview (www.trcnetworks.com)
Overview of the Business Communications Manager Intelligent Contact Center solution and live demonstration of some of the major features and how they work. For more info visit www.trcnetworks.com. Credit chrisnantesnortel
Posted in call centre videos
Tagged 450, 50, Application, Avaya, BCM, business, call, center, centre, Chris, Cisco, Communication, communications, Contact, ICC, Intelligent, Manager, Nantes, Nortel, shoretel, UC, Unified
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