Jacada Agent Scripting – Example of scripting running in a call center

Download a Free Trial at www.jacada.com Jacada┬« Agent Scripting (JAS) is the industry leading call center scripting and business process flow tool, providing the most powerful and agile, yet easy to use, scripting environment available. We’re so confident of this, we offer you a 30 day trial download so you can try it for yourself. (Read Complete Description at www.jacada.com ) Utilizing an intuitive graphical drag-and-drop environment, call center scripts and business rules are created in clicks rather than code. Scripts can be instantly deployed to agents, monitored in real-time and then fine tuned. By continuously refining interactions, you can meet and exceed customer service experience goals. This intuitive, rapid, no coding environment ensures that it can be used by business analysts to easily write and maintain scripts and process flows. By empowering the business, they get the ability to react faster to changes in legislation, changes in requirements, compliance and making processes more efficient. Jacada Agent Scripting can be used for… (read more at www.jacada.com )

Jacada Agent Scripting – Call Center and Business Process Flow Tool

Download a Free Trial at www.jacada.com Jacada┬« Agent Scripting (JAS) is the industry leading call center scripting and business process flow tool, providing the most powerful and agile, yet easy to use, scripting environment available. We’re so confident of this, we offer you a 30 day trial download so you can try it for yourself. Utilizing an intuitive graphical drag-and-drop environment, call center scripts and business rules are created in clicks rather than code. Scripts can be instantly deployed to agents, monitored in real-time and then fine tuned. By continuously refining interactions, you can meet and exceed customer service experience goals. This intuitive, rapid, no coding environment ensures that it can be used by business analysts to easily write and maintain scripts and process flows. By empowering the business, they get the ability to react faster to changes in legislation, changes in requirements, compliance and making processes more efficient. Jacada Agent Scripting can be used for… Providing on screen process guidance (removing the need for printed reference material on the desk or on line reference material) Prompting the agent with consistent compliance statements to read back to customers Sales campaign scripts for collecting customer information Structured and guided form filling Fault diagnosis, product support and help