Tag Archives: computer support

Dealing with Abusive Customers

The SupportEdge 9-6-11. For more information, visit www.scinc.com Anyone who has spent any time at all in the customer-support industry has at one time or another encountered this category of difficult customer. This is the customer who calls and immediately … Continue reading

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Dealing with Abusive Customers (The SupportEdge 8-31-11)

Anyone who has spent any time at all in the customer-support industry has at one time or another encountered this category of difficult customer. This is the customer who calls and immediately bombards you with foul or abusive language. These … Continue reading

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