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Tag Archives: Contact Centre
prairieFyre Contact Center for Microsoft Lync – Product Demonstration
Watch as Mike Burnett, sales representative for prairieFyre Contact Center for Microsoft Lync, walks you through the features and functionality of the Contact Center for Microsoft Lync platform. prairieFyre Contact Center for Microsoft Lync is a modular, integrated software suite … Continue reading
Posted in call centre videos
Tagged Call Center, call centre, contact center, Contact Centre, demonstration, Fyre, Microsoft Lync, prairie, prairiefyre, software
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Customer service call centre
www.contactignition customer service call centre, people are using the wrong language in customer centre call centres. Why customer service is poor comes down to trainer not understanding how to deal with the communication patterns in a contact centre. To many … Continue reading