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Tag Archives: Contact Centre
Customer service call centre
www.contactignition customer service call centre, people are using the wrong language in customer centre call centres. Why customer service is poor comes down to trainer not understanding how to deal with the communication patterns in a contact centre. To many … Continue reading
Handling Web Chat & Email simultaneously with Avaya Aura Contact Center.mp4
The AACC agent can simultaneously handle 5 x concurrent media sessions (eg emails, web chat) plus a phone call. This video shows how…
Posted in call centre videos
Tagged AACC, Avaya, Avaya aura, CCT, Contact Centre, email handling, multimedia contact centre, multiplicity
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