Documental de TV único sobre cómo se vive, se trabaja, se “aguanta” en un Call Center. Que no suele ser más de un año por parte de sus jovenes teleoperadores. Como estos ingleses, italianos, alemanes que asisten telefónicamente desde Amsterdam a usuarios de ordenador que en muchas ocasiones están “cerca de un ataque de nervios” debido a sus problemas con sus PC´s. Este documental obtuvo el premio Grimme en 2004.
samwin contact center suite provides the next level of a SIP-based call-center solution. With extensive ACD functionalities and a multitude of modules, telecommunication software offers a professional call-center solution which stands out through its unique highlights.
A brief, humorous animated history of the Call Center industry.
3Access Ltd present The world’s advanced call center Based on asterisk PBX. Our solution manages, control, monitor and support multi-media blended inbound / outbound corporate communication A full featured VoIP Asterisk based that provides a comprehensive infrastructure supports for Medium and large organizations.
Trends in Contact Center Training panel discussion provides insight on CHALLENGES & BEST PRACTICES specifically focused on tools you can use to help improve your contact center workforce.
Overview of the Business Communications Manager Intelligent Contact Center solution and live demonstration of some of the major features and how they work. For more info visit www.trcnetworks.com. Credit chrisnantesnortel
Illustrating the differences between setting up a contact center. The old way, purchasing hardware and installing on your premises versus the new way, deploying hosted call center technology thats based on the cloud-computing model.
TRIBUTE TO CALL CENTER AGENTS - Background Music: Ryan Farish “Full Sail” from the album Beautiful (2004)
