Tag Archives: cool reporting

Contact Center Reporting – Improve the Understanding of the Data

Posted on August 27, 2010 by admin

Use simple graphical trend reports to turn boring data into useful reports that get action within your contact center.

Posted in call centre videos | Tagged Agent performance, AHT, Call Center, call centre, contact center, Contact Center Reporting, Contact Centre, contact centre agents, cool reporting, csrs, customer care, customer service, graphical reports, Keynote Presentation, measure performance, operating a contact centre, Reporting, reporting in a call centre, reports, service, Service level, SVL, tracking agents, tutorial | 1 Comment