Tag Archives: customer service

Jean Bave-Kerwin — Call Center on Fast Forward Book Testimonial

Posted on May 21, 2012 by admin

www.icmi.com Jean Bave-Kerwin, Senior Certified Associate of ICMI, CIAC-Certified Call Center Management Consultant, and a COPC-Certified Six Sigma Yellow Belt calls this book “The Bible” of contact center management, and a definitive source of essential information you can share with … Continue reading →

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Exclusive Webisode: Inside an Indian Call Center – Oprah’s Next Chapter – Oprah Winfrey Network

Posted on May 3, 2012 by admin

If you’ve ever dialed customer service for an airline, phone company or credit card service, chances are the person on the other end of the line is halfway around the world in India. Call centers are a booming business, employing … Continue reading →

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