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Tag Archives: IP
Call Center More Efficient with Cisco Unified Communications
Community Gateway’s Call Center staff of six handles 1500 calls monthly. Incoming calls are automatically directed to the right person, staff use the network to see who available and direct inquiries accordingly. For more visit www.cisco.com
How to Profit from Multimedia and IP in the Contact Center – INTRO
Gia McNutt, CEO and co-founder of SOS shares insights into the future of call center technology and specifically, the use of multi-media and IP channels in the space. SOS helps organizations choose and use advanced communications technology to serve customers … Continue reading
Posted in call centre videos
Tagged "Interactive, call, center, communications, Contact, Gia, Intelligence", IP, mcnutt;, media;, multi, order, SOS;, Special, Systems;, technology, telephony, Unified, Vegas.com, Voip
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