Tag Archives: IVR

Fidelity Call Center – Supervisor Demo.wmv

Posted on March 29, 2011 by admin

Fidelity is a feature rich call center solution which adapts easily to all types of PBX. Based on state of the art CTI and IVR technology, Fidelity is designed to optimize customer support services in either departments or companies, of … Continue reading →

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Spoken’s Call Center Suite

Posted on May 12, 2010 by admin

Quick demo video of Spoken’s call center suite, including our unique, patented Guided Speech IVR, which acts as a hub for other plug-ins, including the Dual Channel Call Recorder, Automated QA and the Triage Tool for handling peak call volumes. … Continue reading →

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