How Social Media Benefits the Entire Company

Join Dr. Natalie Petouhoff for a 3-part mini series designed to help you prove how social media can affect the bottom line today – and how customer service can contribute to the social media strategy that sets up your company for success in the future. While the first two episodes were dedicated to the pragmatists, Episode 3 is for the visionaries. It’s about the other benefits that come with making social media part of your corporate DNA.

How to measure social media ROI? (Customer Service)

salesforce.com Learn how to calculate the return on investment for your social customer service strategy. Join Dr. Natalie Petouhoff for a 3-part mini series designed to help you prove how social media can affect the bottom line today – and how customer service can contribute to the social media strategy that sets up your company for success in the future.