How to measure social media ROI? (Customer Service)

salesforce.com Learn how to calculate the return on investment for your social customer service strategy. Join Dr. Natalie Petouhoff for a 3-part mini series designed to help you prove how social media can affect the bottom line today – and how customer service can contribute to the social media strategy that sets up your company for success in the future.

Service Cloud Demo: Customer Portal

The Service Cloud from salesforce.com helps you deliver great customer service from your call center to the social web. This demo will walk you through how you can deliver a complete self service website including case management, a knowledge base, and a customer community. All delivered on our cloud computing platform, Force.com. Learn more or get a free trial at: www.salesforce.com … ServiceCloud “self service” “contact center” saas salesforce.com “cloud computing” force.com “knoweldge base” …