Tag Archives: speech analytics

Quality Assurance (QA), Speech Analytics

Posted on January 4, 2012 by admin

Revolutionizing QA with Speech Analytics. To download this featured white paper, visit www.crmxchange.com

Posted in call centre videos | Tagged Call Center, contact center, qa, quality assurance, speech analytics, thecrmhub | Leave a comment

How Voice Analytics Works in a Contact Center

Posted on August 31, 2010 by admin

Describes how it works, the different components as well as some common uses. Plus and overview of the positive aspects and drawbacks of voice analytics within a contact center

Posted in call centre videos | Tagged Agent performance, Call Center, call center management, call centre, contact center, Contact Center Reporting, Contact Centre, contact centre agents, customer care, customer service, digital speech, measure performance, operating a contact centre, reporting in a call centre, service, Service level, speech analytics, SVL, tracking agents, tutorial, Voice Analytics | 1 Comment

Tag Archives: speech analytics

Quality Assurance (QA), Speech Analytics

How Voice Analytics Works in a Contact Center

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