Dealing with Abusive Customers

The SupportEdge 9-6-11. For more information, visit www.scinc.com Anyone who has spent any time at all in the customer-support industry has at one time or another encountered this category of difficult customer. This is the customer who calls and immediately bombards you with foul or abusive language. These are the worst kind of difficult customers precisely because they seem to go out of their way to intimidate you. Watch as we explain how to deal with this type of customer. Also, be sure to read the associated SupportEdge article at http

Dealing with Abusive Customers (The SupportEdge 8-31-11)

Anyone who has spent any time at all in the customer-support industry has at one time or another encountered this category of difficult customer. This is the customer who calls and immediately bombards you with foul or abusive language. These are the worst kind of difficult customers precisely because they seem to go out of their way to intimidate you. Watch as we explain how to deal with this type of customer. Also, be sure to read the associated SupportEdge article at www.scinc.com