Tag Archives: Unified

Call Center More Efficient with Cisco Unified Communications

Posted on May 7, 2011 by admin

Community Gateway’s Call Center staff of six handles 1500 calls monthly. Incoming calls are automatically directed to the right person, staff use the network to see who available and direct inquiries accordingly. For more visit www.cisco.com

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Unifying Your Contact Center Applications – Aspect Software

Posted on April 7, 2011 by admin

A unified contact center solution can help your business improve productivity, create opportunities for value-added customer experiences and decrease the time to bring new capabilities to market for a clear-cut competitive advantage. Aspect® Unified IP™ and synchronized performance optimization are … Continue reading →

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