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Tag Archives: Voice Analytics
How Voice Analytics Works in a Contact Center
Describes how it works, the different components as well as some common uses. Plus and overview of the positive aspects and drawbacks of voice analytics within a contact center
Posted in call centre videos
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Tagged Agent performance, Call Center, call center management, call centre, contact center, Contact Center Reporting, Contact Centre, contact centre agents, customer care, customer service, digital speech, measure performance, operating a contact centre, reporting in a call centre, service, Service level, speech analytics, SVL, tracking agents, tutorial, Voice Analytics
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