Business Process Outsourcing (BPO) refers to outsourcing business processes to third-party service
providers. BPO is a cost-effective way to outsource non-core activities, freeing up internal resources
to focus on core competencies. In addition, BPO provides flexibility and scalability to meet changing
customer demands.
The concept of BPO was first introduced in the early 1980's, when companies began outsourcing
their back office operations to lower cost locations. Today, BPO is being adopted across industries,
including financial services, insurance, healthcare, telecommunications, retail, manufacturing,
transportation, and government.
In the past decade, the global BPO market has grown at a rate of over 20% per year, reaching $150
billion in 2021. Soon, the industry is expected to reach $300 billion.
A typical BPO transaction involves two parties:
1) The client
The client is the company who wants to outsource its business processes.
2) The provider
The provider is the organization that offers the services.
There are many different types of BPO solutions, depending on what type of work is being
outsourced. These include:
• Voice/data entry
• Customer relationship management (CRM)
• Document review
• Data processing
• Analytics
• Marketing
• Human resource management
• Financial services
• Legal services
Benefits of BPO
BPO lets you scale your business. As your business grows, you'll want to add more staff. But if you
outsource some of your jobs, you can easily expand your team without having to invest in additional
office space or hiring new employees.
There are many benefits of outsourcing project as it increases overall productivity. When you
outsource tasks, you increase efficiency. You can spend less time completing tasks and more time
focusing on other aspects of your business.