Tag Archives: call deflection

How Social Media Benefits the Entire Company

Join Dr. Natalie Petouhoff for a 3-part mini series designed to help you prove how social media can affect the bottom line today – and how customer service can contribute to the social media strategy that sets up your company … Continue reading

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How to measure social media ROI? (Customer Service)

salesforce.com Learn how to calculate the return on investment for your social customer service strategy. Join Dr. Natalie Petouhoff for a 3-part mini series designed to help you prove how social media can affect the bottom line today – and … Continue reading

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