Tag Archives: Manager

AgentWatch for Avaya IP Office Call Centers

Posted on March 18, 2011 by admin

AgentWatch is windows-based and provides customizable dashboards for supervisors and individual agents of in-bound and out-bound call centers. AgentWatch features several web-based modules that provide precise queue details and statistics by hunt group. Supervisors can view all agent activity (inbound, … Continue reading →

Posted in call centre videos | Tagged agent, avatar, avaya ip office, business, call accounting, Call Center, call recording, contact center, cradle to grave, customer service, instant message, Manager, Metropolis, Office, PBX, playback, reviews, software, supervisor, supervisors, technology, telemanagement, ticker tape, Voicemail, wallboard | Leave a comment

Call Center Training/ Management Certification Testimonial

Posted on February 23, 2011 by admin

Testimonial of BenchmarkPortal and The College of Call Center Excellence Management Certification course in San Diego, CA 2011

Posted in call centre videos | Tagged call, center, certification, Contact, course, Manager, media;, social, training | Leave a comment

Tag Archives: Manager

AgentWatch for Avaya IP Office Call Centers

Call Center Training/ Management Certification Testimonial

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