Tag Archives: Manager

AgentWatch for Avaya IP Office Call Centers

AgentWatch is windows-based and provides customizable dashboards for supervisors and individual agents of in-bound and out-bound call centers. AgentWatch features several web-based modules that provide precise queue details and statistics by hunt group. Supervisors can view all agent activity (inbound, … Continue reading

Posted in call centre videos | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Call Center Training/ Management Certification Testimonial

Testimonial of BenchmarkPortal and The College of Call Center Excellence Management Certification course in San Diego, CA 2011

Posted in call centre videos | Tagged , , , , , , , , | Leave a comment